Privacy Policy – Vodalogic Pty Ltd
Privacy Act
Our business is a small business and therefore it is not bound by the Privacy Act 1988 (the Privacy Act) and the Australian Privacy Principles (APP). However, we have created this Privacy Policy and we agree to follow it in order to reassure you that any private information provided to our business will be dealt with in a way that is consistent with the APP.
The APP can be found at https://www.oaic.gov.au/privacy/australian-privacy-principles/australian-privacy-principles-quick-reference
We will apply the principles in the APP unless this Policy indicates otherwise.
It is impracticable for us to deal with individuals who have not identified themselves or who have used a pseudonym.
We collect and hold personal information relating to our customers and to other people and entities associated with our customers as may be provided or disclosed to us in the course of business. Such personal information may include, but is not limited to, names, addresses, telephone numbers, social media details, email addresses, IP addresses occupations, credit card and/or bank account details, asset and investment details, and relationship details.
We do not keep bank account details or credit card details once the relevant agreement between Vodalogic and the customer is completed and all amounts owing to Vodalogic for the use of our products has been paid. This information is deleted once it is no longer required.
Personal information is collected from our customers in the following ways:
- by our customers providing it to us directly;
- by our customers authorising third parties to provide it to us;
- by other parties providing it to us voluntarily.
How is personal information received and held?
Personal information may be received and held as a soft copy, being electronic data, in any available form. We take the security of personal information very seriously. We use cyber-security systems to protect soft copy documents.
For what purpose is personal information collected, held, used and disclosed?
All data processed by the business is done on a lawful basis. The purposes for which we collect, hold, use and disclose personal information are:
- to offer our products and services to our customers. In doing so we may disclose personal information to other people or entities involved in the provision of the product or service, including government departments and individuals. Unless compelled by law, we will never disclose personal information without the customer’s knowledge and consent;
- to facilitate our internal and external administrative processes including financial and business operations and reporting requirements;
- to obtain, maintain and comply with the terms of our professional indemnity and other insurance policies; and
- to comply with applicable laws.
How can personal information be accessed or corrected?
Customers may access their personal information and seek correction of it at any time by applying to our office by telephone or in writing.
The phone number for requests and corrections is 1300 809 202.
All written requests for personal information or for corrections are to be sent by email to Info@vodalogic.com.
Customers will be formally identified before releasing or amending any personal information.
Is personal information disclosed outside of Australia?
No.
What is the complaints process relating to personal information?
If there is a breach of this privacy policy or the Australian Privacy Principles (APP), a complaint may be made by the customer to our director, Harry Modric, who may be contacted by email to info@vodalogic.com.
Data breaches
All staff are responsible for protecting the confidentiality of customer information and business information. Any data breaches, or suspected data breaches, are reported to our director, Harry Modric, so that necessary action can be taken as soon as possible.
What is an eligible data breach?
An eligible data breach, defined in s 26WE(2) of the Privacy Act, is when:
(a) both of the following conditions are satisfied:
- (i) there is unauthorised access to, or unauthorised disclosure of, the information;
- (ii) a reasonable person would conclude that the access or disclosure would be likely to result in serious harm to any of the individuals to whom the information relates; or
(b) the information is lost in circumstances where:
- (i) unauthorised access to, or unauthorised disclosure of, the information is likely to occur; and
- (ii) assuming that unauthorised access to, or unauthorised disclosure of, the information were to occur, a reasonable person would conclude that the access or disclosure would be likely to result in serious harm to any of the individuals to whom the information relates;…
If there is a suspicion of a breach
If we suspect that there has been an eligible data breach, a reasonable and expeditious assessment will be conducted within 30 days.
If we believe or have reasonable grounds to believe there has been a breach then a statement will be prepared setting out:
- Our business’s details;
- a description of the breach;
- the kind or kinds of information concerned; and
- the steps that we will take in response to it.
If practicable, we will advise the contents of the statement to each of the affected customers who may be at risk from the breach. If this is not practicable, we will publish the statement on our website and take other reasonable steps to publicise its contents. Communications with individuals will be via their preferred communication method.
Exception to reporting
The notification process set out above will not apply if remedial action can be taken that results in us reasonably concluding that the access or disclosure is not likely to result in serious harm to any person.
More information
If you need more information or you have any questions about this Policy, please send your enquiry by email to info@vodalogic.com or contact the company on 1300 809 202.
